Open to opportunities

Mohammed Amuneh

@mohammedamuneh

Message

Motivated graduate with experience in customer service and sales.

Nigeria

Message

What I'm looking for

I seek a role that challenges me and allows for professional growth in a supportive environment.

I am a highly driven and enthusiastic graduate from the University of Abuja, with over 18 months of experience in customer service and sales. My journey began with an internship at Savana Farms Ltd, where I honed my skills in farm management and livestock care. I transitioned into a sales representative role, where I successfully scheduled meetings, assessed customer satisfaction, and introduced new products to farmers.

Most recently, I worked as a Call Center Agent at Tanks Unique Enterprises and Safar Road Rescue, where I excelled in upselling services, managing customer databases, and ensuring customer satisfaction through effective communication. My experience has equipped me with the ability to handle high-pressure situations with professionalism and empathy, making me a valuable asset in any customer-focused environment.

Experience

Work history, roles, and key accomplishments

Case Advocate

Krause and Kinsman Law Firm

Oct 2024 - Nov 2024 (1 month)

Acted as the primary contact for clients, assisted in case documentation, prepared legal materials, and maintained confidentiality.

Client Communication Legal Documentation Problem Solving Confidentiality

Call Center Agent

Safer Road Rescue

Aug 2023 - Sep 2024 (1 year 1 month)

Handled incoming calls for towing services, assessed situations, dispatched trucks, and provided excellent customer service during emergencies.

Customer Service Problem Solving Communication Skills

Call Center Agent

Tanks Unique Enterprises

Dec 2022 - Oct 2023 (10 months)

Managed customer database, evaluated complaints, processed orders, and ensured customer satisfaction through effective communication.

Upselling Order Processing Communication Skills

Sales Representative

Savanah Farms Ltd

Mar 2022 - Nov 2022 (8 months)

Scheduled meetings, contacted customers for satisfaction assessments, recommended new products, and coordinated marketing and sales activities.

Customer Satisfaction Product Marketing Communication Skills Customer Relationship Management

Internship Student

Savanah Farms Ltd

Aug 2021 - Sep 2021 (1 month)

Assisted in managing various farm administrative activities, including record keeping, quality assessment, equipment maintenance, and livestock management.

Record keeping Maintenance Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Abuja

Bachelor of Agriculture, Agriculture

2017 - 2022

Grade: Second Class Honors

Graduated with a Bachelor of Agriculture, achieving Second Class Honors. The program provided a comprehensive understanding of agricultural practices, management, and sustainability.