Open to opportunities

Melody Mawuena

@melodymawuena

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Experienced customer service support with a passion for team success.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive team environment, with opportunities for growth and development.

I'm an enthusiastic and highly motivated customer service support professional with over three years of experience in fast-paced environments. My journey has been marked by a commitment to excellence and a drive to contribute to team success through hard work and attention to detail. I pride myself on my excellent organizational and communication skills, which have enabled me to thrive in various customer service roles.

During my tenure at KVSTORE USA, I was honored to be awarded Staff of the Month three times, reflecting my dedication to providing exceptional customer service. I effectively managed customer relationships using CRM tools, assisted with after-sales services, and resolved customer complaints promptly. My previous role at Cool Deals Nigeria saw me promoted to Team Lead, where I achieved high customer satisfaction ratings and recognition as a top performer. I am eager to continue learning and growing within the service industry.

Experience

Work history, roles, and key accomplishments

Customer Service Support

KVSTORE USA

Nov 2023 - Oct 2024 (11 months)

As a Customer Service Support at KVSTORE USA, I followed up on orders, provided product information, and managed customer relationships using the company's CRM tool. I assisted customers with after-sales service, resolved complaints, and ensured swift deliveries by liaising with the logistics company.

Customer Relationship Management Order Management Communication Skills Logistics Coordination Product Knowledge Data Entry Multitasking Customer Support

Customer Service Rep/Support

Cool Deals Nigeria

Aug 2022 - Sep 2023 (1 year 1 month)

In my role as Customer Service Rep/Support at Cool Deals Nigeria, I was promoted to team lead and utilized CRM software to manage customer interactions. I achieved high customer satisfaction ratings, assisted with after-sales services, confirmed orders, and liaised with logistics for order fulfillment.

Customer Relationship Management Team Leadership Customer Satisfaction Order Confirmation Logistics Coordination Communication Skills Data Entry Multitasking

Education

Degrees, certifications, and relevant coursework

PRIMPS-ICM

Diploma in Business Studies, Occupational Health and Safety

2019 - 2021

Studied Occupational Health and Safety, focusing on the principles and practices necessary to maintain a safe working environment and promote health and safety standards in various industries.