Ofili Daniella

I am a personable and dedicated customer service representative with extensive experience in customer relations and data entry. My commitment to maintaining high customer satisfaction and contributing to company success makes me a valuable asset in any role. I pride myself on being a solid team player with an upbeat, positive attitude, and I have a proven skill in establishing rapport with clients.

During my time at Dar Insurance Agency, I assisted staff in resolving complex customer issues and implemented targeted solutions. I was cross-trained in multiple departments to efficiently process customer service requests via phone, email, and live chat. My ability to document customer correspondence in CRM systems allowed me to track requests, problems, and solutions effectively, ensuring that customer needs were met promptly.

Prior to this, I worked as a Data Entry/Account Administrative Representative at Home Care Depot in Nigeria, where I performed administrative tasks and executed business solutions. I successfully entered and validated data accuracy in the company database and generated reports to support various departments. My educational background includes a BSc in Management from Ashworth College and certifications in Digital Marketing and Child Safeguarding from the United Nations.