Open to opportunities

Adewale Toheeb

@adewaletoheeb

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Customer service representative experienced in sales, troubleshooting, and client relationship management.

Nigeria

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What I'm looking for

I am seeking a customer-facing role where I can combine sales and troubleshooting skills, contribute to brand growth, and work in a collaborative, fast-paced environment.

I am a customer service professional with extensive experience in sales, troubleshooting technical problems, and managing returns. I have a proven track record responding to customer queries across phone, email, chat, and social media while maintaining accurate records and keeping customers informed throughout resolution.

At SpringWater Bookstore and The Royal Grid Company I combined market analysis, brand management, and direct customer conversion to drive results, manage campaigns, and build media relationships. I am organized, a strong communicator, adaptable under pressure, and focused on delivering positive customer outcomes and measurable sales growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

The Royal Grid Company

Jan 2023 - Dec 2025 (2 years 11 months)

Supported customer acquisition and retention by analyzing market trends, managing email and social media campaigns, and maintaining brand identity and communications.

Customer Acquisition Market Analysis Email Marketing Social Media Management Brand Communications Lead Conversion

Customer Service Representative

SpringWater Bookstore

Jan 2021 - Dec 2023 (2 years 11 months)

Handled customer inquiries via phone, email, chat and social media, resolved issues promptly, and maintained accurate customer records to improve satisfaction and retention.