Mr Jitu
@mrjitu
I resolve customer inquiries and account issues through clear, empathetic live chat support.
BangladeshWhat I'm looking for
I've provided live chat and messaging support for international clients for over a year, resolving customer inquiries, order and account issues, and complaints from first contact through follow-up.
Alongside freelance customer management, I coordinate research at Islamic University and teach chemistry, bringing precise documentation, patient communication, and calm problem-solving to every customer interaction.
Experience
Work history, roles, and key accomplishments
Online Chat & Messaging Support Agent
Freelance
Provided live chat and messaging support to international clients, resolving inquiries, order/account issues, and complaints while maintaining high satisfaction. Managed multiple concurrent chats and built strong customer relationships.
Education
Degrees, certifications, and relevant coursework
Islamic University
Bachelor of Science in Engineering, Applied Chemistry and Chemical Engineering
Grade: 3.65/4.00
Pursued a Bachelor of Science in Engineering in Applied Chemistry and Chemical Engineering, achieving a CGPA of 3.65 out of 4.00.
Sheikh Amanullah College
Higher Secondary School Certificate, Science
Grade: 4.33/5.00
Completed the Higher Secondary School Certificate in Science with a GPA of 4.33 out of 5.00.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
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