Mohammad Faizan

MF

Open to opportunities

Mohammad Faizan

@mohammadfaizan2

Research Executive delivering actionable market insights and high-converting B2B outreach workflows.

What I'm looking for

I’m looking for a role where I combine market research with B2B lead generation—owning CRM accuracy, running outreach, and delivering clear reports that drive strategy and measurable pipeline growth.

I’m a results-driven Research Executive and customer service professional with 2+ years of experience in lead generation, market research, client handling, and team leadership. I qualify prospects, manage CRM data, support cold outreach campaigns, and deliver actionable insights that improve business performance.

In recent roles as a Sales Development Representative and Research Manager, I analyzed responses and engagement levels to improve outreach efficiency and formatted lead data for CRM and outreach integration. I executed cold email campaigns with automated multi-step follow-ups using Mailshake, and I conducted in-depth market and competitor research to support business planning and decision-making.

Earlier, as a Supervisor / Customer Service Manager, I led team operations, maintained service quality standards, and acted as a closer on multiple projects to improve conversion rates. I also managed inbound and outbound customer interactions for USA and UK markets, coordinating feedback to improve service delivery while ensuring quality output through team supervision.

Experience

Work history, roles, and key accomplishments

PD

Research Manager

Playbook Dubai

Jan 2025 - Nov 2025 (10 months)

Produced structured reports and actionable insights to support business strategy and decision-making. Conducted in-depth market and competitor research, coordinated client feedback, and led a team of researchers to ensure productivity and quality output.

Market Research Competitor Analysis Report Writing Team Leadership Research Quality Business Strategy Data Analysis Decision Support

PD

Sales Development Representative

Playbook Dubai

Jun 2024 - Dec 2024 (6 months)

Qualified prospects by analyzing responses and engagement levels to improve outreach efficiency. Managed lead data for CRM integration and executed cold email campaigns with automated multi-step follow-ups via Mailshake.

Lead Qualification Cold Email Outreach Mailshake CRM Data Management

IS

Customer Service Supervisor

Infinity Solutions

Feb 2021 - Apr 2021 (2 months)

Supervised team operations and maintained service quality standards while acting as a closer on multiple projects. Managed inbound and outbound customer interactions for USA and UK markets and supported campaign execution for Final Expense, Pain Cream, and Diabetic projects.

Customer service management Team Supervision USA UK Customer Handling Conversion Optimization Client Relationship Management

Education

Degrees, certifications, and relevant coursework

AA

AUST (Abbottabad)

Bachelor of Science in Software Engineering, Software Engineering

2019 - 2023

Completed a BS in Software Engineering at AUST (Abbottabad) from 2019 to 2023.

PA

Post Graduate College (Abbottabad)

Pre-Engineering, Pre-Engineering

2018 - 2019

Completed a Pre-Engineering program at Post Graduate College (Abbottabad) from 2018 to 2019.

Tech stack

Software and tools used professionally

Gmail

Google Sheets

Microsoft Excel

Arch

Remote

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