Open to opportunities

Maaz Ahmad

@maazahmad1

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Sales and customer success executive who converts conversations into revenue.

Pakistan

Message

What I'm looking for

I seek a client-facing sales or customer success role where I can drive pipeline, use CRM and automation, mentor teams, and grow within a collaborative, growth-oriented company.

I am a results-driven sales and customer success executive with hands-on experience in lead generation, outbound prospecting, and client onboarding across software and service industries. I have consistently built targeted prospect lists, qualified prospects, booked meetings, and supported deal closures while leading outreach strategies and managing onboarding to improve retention.

My background includes SDR roles at multiple tech and service firms, customer service support for high-volume retail clients, and managing teams to deliver effective pitches and client relationships. I combine CRM and sales automation fluency with strong phone presence and a focus on turning interest into pipeline and long-term business growth.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Dev Bunch Pvt Ltd

Jun 2025 - Oct 2025 (4 months)

Engaged software companies to discuss project outsourcing and partnership opportunities for overflow and out-of-scope development work, generating qualified pipeline.

Lead Generation Prospecting Outbound Sales CRM Pipeline Development B2B Sales Cold Calling

Customer Service Specialist

Ibex

Oct 2024 - Feb 2025 (4 months)

Handled inbound calls for Walmart, resolving order inquiries and issues while maintaining high customer satisfaction and positive experience metrics.

Customer Support Inbound Calls CRM Communication Order Management Customer Satisfaction

Client Relationship Manager

The Palette 23

Jul 2024 - Oct 2024 (3 months)

Led outreach strategy and a team to book and close client deals, managed onboarding and retention to drive lasting relationships and revenue growth.

Onboarding Account Management Sales Presentations Team Leadership Retention Outreach Closing

Sales Development Representative

Cosmo Inc

Apr 2023 - Apr 2024 (1 year)

Built targeted prospect lists using Apollo and Google Maps, conducted outbound qualification calls, and booked meetings to support sales manager and improve conversion outcomes.

Prospecting Apollo Google Maps Outbound Calling Lead Qualification Sales Support

Lead Generation Specialist

Nexus Tel

Mar 2022 - Apr 2023 (1 year 1 month)

Generated qualified leads via strategic cold calling and follow-ups from marketing campaigns, ads, and events, and handed off warm leads to sales for conversion.

Cold Calling Lead Qualification Lead Follow Up Campaign Sourcing Prospecting Pipeline Development

Education

Degrees, certifications, and relevant coursework

University of Education, Lahore

Bachelor of Science, Computer Science

2021 - 2025

Bachelor's degree in Computer Science with a major in Automation Technology; completed a project on an AI voice agent and AI automation solution for the campus.