Open to opportunities

Mohammad Ammar

@mohammadammar

Message

Passionate and experienced customer support and sales executive.

Pakistan

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service or sales, where I can utilize my skills and contribute to team success.

I am a dedicated customer support and sales executive with a strong passion for enhancing company productivity and reputation. My experience spans various roles in the BPO sector, where I have honed my skills in managing inbound and outbound customer interactions. I thrive in fast-paced environments and am committed to providing exceptional service to clients.

Throughout my career, I have achieved notable recognition, including ranking 22nd in the Kangaroo Mathematical Contest in Pakistan and securing 2nd place in a research contest organized by WWF. My roles have included managing B2B and B2C requests at The Jacket Maker, where I successfully handled custom project inquiries, and working with IBEX on the Walmart campaign, where I resolved customer inquiries efficiently.

My academic background in Computer Science, combined with my hands-on experience in sales and customer service, has equipped me with a unique skill set. I am eager to continue my professional journey in a role that allows me to leverage my skills while contributing to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

The Jacket Maker

Jan 2024 - Present (1 year 5 months)

Managed B2B and B2C requests for custom projects including jackets, shoes, bags, and wallets. Ensured customer satisfaction by accurately processing orders and addressing specific customization needs.

Customer Service B2B Sales B2C Sales Order Processing Customer Satisfaction

Customer Service Executive

Ibex

Jan 2023 - Present (2 years 5 months)

Handled inbound customer support calls for the Walmart campaign, resolving various customer inquiries. Provided efficient and effective solutions to ensure a positive customer experience.

Inbound Customer Support Problem Solving Active Listening

Inbound Sales Executive

ConnAct

Jan 2021 - Present (4 years 5 months)

Upsold new telecom services to customers during billing inquiries and service-related calls. Successfully identified customer needs and presented relevant service upgrades.

Inbound Sales Upselling Telecom

D-

Outbound Sales Executive

D-Cactus

Jan 2018 - Present (7 years 5 months)

Contacted seniors to offer braces and diabetic meters, ensuring full coverage by their health insurance. Effectively communicated product benefits and insurance details to potential clients.

Outbound Sales Telemarketing Health Insurance Customer Outreach