Open to opportunities

Akash Daniyal

@akashdaniyal

Message

Customer service support agent with a focus on sales excellence.

Pakistan

Message

What I'm looking for

I seek a dynamic role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service support agent and outbound cold call sales executive, thriving in fast-paced environments where exceptional communication skills are paramount. My experience includes conducting over 80 daily outbound calls, where I leverage active listening to identify client pain points and effectively position solutions that meet their needs.

At AAA Digital, I have successfully differentiated our services from competitors by emphasizing unique advantages, leading to a proven track record of closing deals and driving revenue growth. My role at Virtual Support Hero further honed my ability to resolve complex customer inquiries, ensuring high satisfaction and fostering customer loyalty through effective problem-solving and timely follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

AAA Digital

Jan 2025 - Present (5 months)

As a Sales Executive, I conducted over 80 outbound cold calls daily in a B2B environment, identifying client pain points and positioning our dispatch solutions effectively. I emphasized our unique advantages to convert leads into clients and closed deals by aligning our services with customer needs.

Outbound Sales B2B Sales Cold Calling Lead Conversion

Customer Service Support

Virtual Support Hero

Oct 2022 - Jan 2025 (2 years 3 months)

In my role as a Customer Service Support agent, I resolved customer inquiries through various channels, ensuring high satisfaction levels. I managed escalations effectively, turning frustrated customers into loyal ones while maintaining accurate records for improved service quality.

Customer Support Communication Customer Retention

Education

Degrees, certifications, and relevant coursework

Superior Group of Colleges

Intermediate, Intermediate

Represented the institutes at various different debating events. Engaged in various volunteer drives and collected funds for NGOs using my sales skills.