Open to opportunities

Mohamed Yunus Shaikh

@mohamedyunusshaikh

Message

Adaptable professional with extensive experience in customer service.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an adaptable professional with over 6.5 years of experience in customer service, primarily as a Customer Service Associate at Amazon Development Center in Pune. My role involved processing and logging customer interactions, providing personalized service, and ensuring high levels of customer satisfaction. I was honored with the Customer Obsession Award for my dedication to enhancing customer experiences.

Prior to my tenure at Amazon, I worked as a Retail Sales Associate at Obeikan Book Store in Riyadh, where I honed my skills in inventory management and customer engagement. My experience also includes working as a Kiosk Sales Representative at Red Rock General Trading LLC in Dubai, where I developed a keen understanding of sales processes and customer needs. I am committed to leveraging my skills in a Customer Service Associate role to contribute positively to your team.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon Development Center

Sep 2015 - Feb 2022 (6 years 5 months)

Processed and logged incoming emails into the CRM system, handling daily customer interactions with personalized service to ensure retention and satisfaction. Provided accurate information, troubleshot issues, resolved complaints, and managed order cancellations and account upgrades.

CRM Software Troubleshooting Customer Service Customer Retention Account Management Order Processing Customer Satisfaction

Kiosk Sales Representative

Red Rock General Trading LLC

Sep 2012 - Sep 2013 (1 year)

Greeted customers, identified their needs, and assisted loss prevention by monitoring shopper behavior and reporting potential theft. Reconciled POS reports with cash tills and receipts, computed sales prices, and processed cash and credit payments.

Customer Service Loss Prevention POS Reconciliation Sales Merchandising Inventory Management Security Awareness

Retail Sales Associate

Obeikan Book Store

Aug 2007 - Feb 2012 (4 years 6 months)

Greeted customers, assessed their needs, and assisted with weekly and monthly inventory audits to support store accuracy. Operated the POS system to process sales and refunds, reconciled POS reports, and explained products to help customers make informed decisions.

Customer Engagement Inventory Management Merchandising Product Knowledge Customer Support Retail Sales