Nishika Agrawal
@nishikaagrawal
I’m a customer service representative focused on retail communication and delivering reliable customer satisfaction.
IndiaWhat I'm looking for
I’m an inspired customer service professional with two years of experience specializing in retail, communication, and strong client relations. I joined Amazon in April 2023 as a customer service representative, first supporting the international chat process for the UK region (Retail).
Because of good performance, I was moved to the Amazon BO (Vat+student) team and worked as a BO associate, then later returned to the UK retail chat process. I bring excellent English written and verbal communication, the ability to work in high-pressure situations, confident decision-making, and compatibility with 24x7 shifts—so I can consistently help customers and grow in the organization. I also completed my BBA with an A grade.
Experience
Work history, roles, and key accomplishments
Worked as a customer service representative handling international chat support for the UK retail region and later as a BO associate on the Amazon BO (VAT+student) team. Transitioned between chat and BO processes based on performance while supporting customers in high-pressure, shift-based operations.
Education
Degrees, certifications, and relevant coursework
Swami Ramanand Teerth Marathawada University
Bachelor's Program in Business Administration, Business Administration
2019 - 2022
Grade: A
Earned a Bachelor's Program in Business Administration from Swami Ramanand Teerth Marathawada University from 2019 to 2022, achieving an A grade.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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