Saroj Tirwa

I’m a customer service professional with more than 3 years of experience delivering exceptional support in fast-paced environments. I focus on resolving customer issues efficiently, building lasting client relationships, and exceeding satisfaction targets.

At British Telecom, I assisted customers with all billing related queries while handling multiple conversations at a time. I provided refunds and compensations and offered payment extensions for customers facing financial hardship.

In my customer support and investigations work, I served as a first point of contact through calls and chats. I communicated with suppliers, merchants, and brand owners, provided resolutions, and audited invoices to verify products and identify fraud risk patterns and trends.

I also supported Amazon employees and managers through call and chat services as an HRAssistant(ERC), helping with salary, attendance, timecards, and policy questions. Whether it’s customer service or HR support, I’m committed to accurate, efficient, and personalized outcomes through strong communication and calm conflict resolution.