Chidozie Iwuoha

I am a dedicated and hardworking individual with extensive experience in customer service and office administration. My proven ability to enhance customer satisfaction and manage multiple tasks efficiently has been a cornerstone of my career. I pride myself on my strong focus on accuracy and timeliness, which has consistently led to improved outcomes in my roles.

Currently, I work at McDonald's in Rochdale, where I streamlined order processing and improved customer interaction, achieving a 15% increase in customer satisfaction scores and reducing order errors by 20%. I have also trained new employees on best practices, resulting in a 30% improvement in team efficiency. My efforts in implementing a new inventory management system have reduced stock shortages by 25% and saved 10% on supply costs.

Previously, at JD Sports, I optimized packing processes and organized storage solutions, which increased picking accuracy by 25% and reduced packing time by 15%. I conducted quality checks on incoming shipments, leading to a 20% reduction in defective items entering inventory. My commitment to safety and efficiency has been recognized through my training of new team members, resulting in a significant decrease in workplace incidents.