NZNizar Zeidan
@nizarzeidan
Customer experience leader with 20 years of expertise in service delivery.
United Arab EmiratesWhat I'm looking for
I am a seasoned customer experience leader with over 20 years of expertise in service delivery, team management, and operational excellence. My career has been marked by a proven track record of enhancing customer satisfaction and developing high-performing teams across various industries, including banking, retail, and technical services. I thrive on implementing innovative solutions that improve service quality and drive operational improvements.
In my current role as a Technical Services Sales Officer at Maawil Al Imraan Tech Services LLC, I have elevated customer experience standards, achieving a remarkable 95% customer satisfaction rate. My focus on data-driven decision-making has resulted in a 20% cost reduction while maintaining service quality. Previously, as the Trade Relations & Business Operations Manager at Al Barni Gourmet, I led customer experience transformation initiatives that resulted in a 20% revenue growth, showcasing my ability to orchestrate successful projects that enhance customer engagement.
Experience
Work history, roles, and key accomplishments
Technical Services Sales Officer
Maawil Al Imraan Tech Services LLC
Apr 2024 - Present (1 year 2 months)
Elevated customer experience standards across multiple service lines, achieving a 95% customer satisfaction rate through structured feedback systems and service quality improvements. Mentored cross-functional teams in plumbing, air conditioning, and electrical services, ensuring service excellence and timely resolutions.
Trade Relations & Business Operations Manager
Al Barni Gourmet
Jan 2023 - Jan 2024 (1 year)
Led customer experience transformation initiatives resulting in 20% revenue growth through enhanced customer engagement. Orchestrated the launch of a new retail location and spearheaded a digital transformation project to improve online customer experience.
Call Center Supervisor Relationship Officer
HSBC Bank M.E. Ltd
Jul 1998 - Aug 2006 (8 years 1 month)
Managed a team of 10 customer service professionals, implementing performance metrics and coaching programs. Handled high-priority customer escalations and established training programs focusing on customer service excellence.
Education
Degrees, certifications, and relevant coursework
Odessa Language School
Certificate, Language Studies
1994 - 1994
Completed a Basic Russian Language Course to enhance communication skills and cultural understanding.
Omdurman Ahlia University
Diploma, Environmental Studies
1993 - 1994
Studied Environmental Studies, focusing on the interaction between human activities and the environment, and the importance of sustainable practices.
Muscat International School
GCSE, General Education
1992 - 1992
Completed GCSE, covering a range of subjects to provide a foundational education and prepare for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
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