Yaz DeZign

Sourced and qualified B2B leads using ICP definition and targeted prospect lists across MENA and global markets. Enriched CRM pipeline data with Lusha, ZoomInfo, and Apollo.io and generated high-intent discovery calls through multi-channel outbound using AI-powered personalization.

Managed a portfolio of high-value SaaS accounts, driving retention and long-term engagement while optimizing client lifecycle management in Salesforce. Grew account revenue by 20% through strategic upselling and cross-selling to maximize NRR.

Managed B2B channel partner accounts by delivering sales enablement training, coordinating co-marketing campaigns, and supporting business development events across the GCC real estate market. Designed onboarding programs for new partners and re-engaged dormant accounts with targeted plans to accelerate partner activation.

Drove partner onboarding, account activation, and relationship management across a network of real estate channel partners to support high-value transaction closures in competitive GCC markets. Delivered sales training on product portfolio and CRM systems and collaborated with marketing and leadership to develop channel-aligned go-to-market materials.

Resolved complex technical issues across iOS, macOS, and wireless media products with a focus on first-contact resolution and customer satisfaction. Supported customers by troubleshooting hardware and software problems and driving issue resolution to closure.

Monitored network quality of service (QoS), tracked signal coverage gaps, and implemented corrective procedures to maintain telecom performance standards. Led the Cairo Electromagnetic Field Survey Workgroup by managing cross-functional teams to design and optimize network infrastructure aligned to market growth.

Completed a Management Diploma in Project Management & Quality Management at Canadian College (2013–2014).

Earned a Bachelor of Engineering in Avionics Communication Engineering at the Institute of Aviation Engineering and Technology (2008–2013).