Open to opportunities

ziad Ali

@ziadali1

I’m a senior Sales Account Manager and Customer Onboarding Specialist who grows revenue and delivers seamless client go-lives.

United Arab Emirates

Message

What I'm looking for

I’m looking for a senior leadership position where I can exceed expectations, increase profitability, and build long-term client partnerships through customer onboarding excellence, proactive problem-solving, and revenue-focused account management.

I’m an accomplished Sales & Customer Onboarding Specialist with over 15 years of experience driving sales, customer service, and client relationship management across multiple industries. I’m known for my personable attitude, strong communication, and maintaining top sales staff status for the past two years.

In my current role at Foodics Technology L.L.C, I spearhead the onboarding journey for new restaurant and retail clients—coordinating menu collection, installations, tailored training sessions, and go-live readiness. I also serve as the main liaison between clients and cross-functional teams to ensure timely delivery, technical setup, and activation of online services.

I proactively resolve challenges through continuous follow-ups and ongoing support to improve customer satisfaction and retention. I also manage contract renewals and facilitate payment processing, and my work is focused on exceeding expectations, increasing profitability, and building long-term client partnerships.

Experience

Work history, roles, and key accomplishments

Current

Sales Account Manager

Current

Foodics Technology L.L.C

Jan 2023 - Present (3 years 6 months)

Provided suitable hardware solutions, managed contract renewals, and facilitated payments for restaurant and retail clients. Led end-to-end client onboarding, including menu setup, installations, training, and coordination with cross-functional teams to activate online services.

Sales & Account Management Customer Onboarding Client Relationship Management Contract Renewal Payment Processing POS systems Technical Setup Training Problem Solving Customer Retention

Customer Service Agent

Du Store

Dec 2020 - Dec 2022 (2 years)

Assisted customers with selecting mobile and data plans, processing contracts, and activating prepaid/postpaid numbers and internet bundles. Resolved technical and account-related issues and maintained daily reports, transactions, and stock delivery records.

Customer Service Mobile And Data Plan Sales Contract Processing Billing Activation Issue Resolution Technical Support Reporting Stock Tracking

Call Center Agent

Vodafone

Jun 2018 - Nov 2019 (1 year 5 months)

Supported corporate and retail clients with mobile and data service solutions, resolving system faults and billing issues. Promoted tailored packages for business and personal use to improve customer satisfaction and loyalty.

Call Center Support Customer Service Mobile And Data Services Billing Support Customer Satisfaction

Sales Agent

Al Futtaim – Toys R Us

Dec 2016 - Apr 2018 (1 year 4 months)

Engaged customers with product knowledge and recommendations, and handled service inquiries. Processed sales orders and ensured timely service delivery while building lasting customer relationships.

Retail Sales Product Knowledge Recommendations Order Processing Customer Relationship Management

Operations Officer

Select Mobile

Jan 2014 - Apr 2016 (2 years 3 months)

Oversaw daily operations, compliance, and process improvements to streamline efficiency. Maintained operational reports, contracts, and performance data and contributed to policy development and operational projects.

Operations Management & Compliance Process Improvement Reporting Contract Management Performance Tracking Policy Development Project Support

Real Estate Agent

Alhayah

Jan 2012 - Jan 2013 (1 year)

Prospected new leads and achieved monthly sales targets in commercial and business property sales. Guided clients in identifying properties for investment.

Lead Generation Sales Negotiation

Sales Agent

Eltarek Motors

Jan 2010 - Jan 2012 (2 years)

Managed a portfolio of 25+ client accounts, providing personalized service and selling multiple automotive brands. Delivered advisory services on latest models, safety standards, and financing options to support business profitability.

Automotive Sales Client Account Management Brand Management Client Advisory Financing Product Safety Guidance Negotiation