Open to opportunities

Mohab Mustafa

@mohabmustafa

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Detail-oriented IT professional with expertise in application support.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovation in IT support.

I am a detail-oriented IT professional with nearly four years of experience in various IT roles. My expertise spans batch processing, application support, system troubleshooting, and identity and access management. I have a proven track record of supporting enterprise IT environments, resolving technical issues, and contributing to process improvements that enhance operational efficiency.

In my most recent role as a Technical Services Specialist at TruStage, I created and managed batch jobs, monitored processing flows, and ensured minimal downtime by resolving job failures. My previous experience as an IT Application Support Analyst at BrightStar Care allowed me to develop SQL queries and troubleshoot a wide range of incidents related to Office 365 and Azure Active Directory. I pride myself on my ability to prioritize tasks effectively and meet service level agreements, ensuring customer satisfaction.

With a strong foundation in computer science from the University of Illinois at Chicago, I am passionate about leveraging my technical skills to drive innovation and support organizational goals. I am eager to take on new challenges and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Technical Services Specialist

Current

TruStage

Oct 2022 - Present (2 years 9 months)

Created, updated, and managed mainframe and distributed batch jobs using JCL and Control-M. Monitored batch processing flows and resolved production and non-production job failures/abends, ensuring minimal downtime.

JCL Control M Jobs Batch Processing

IT Application Support Analyst

BrightStar Care

Jul 2021 - Feb 2022 (7 months)

Resolved complex technical issues for mobile and desktop applications ensuring SLA standards were met for customers. Developed SQL queries and scripts to extract relational data from MySQL database.

SQL MySQL Office 365 Azure Active Directory VPN Zendesk Jira

IT Software Support Specialist

Mechdyne Corporation

Feb 2021 - Nov 2021 (9 months)

Triaged and resolved technical incidents in a wide range of software tools including Active Directory and Microsoft Office. Successfully migrated a medical system client from Microsoft Office to Google Workspace with zero downtime.

Active Directory Microsoft Office Service Manager Citrix Okta UltiPro Google Workspace

Education

Degrees, certifications, and relevant coursework

University of Illinois at Chicago

Bachelor of Science, Computer Science

Grade: 3.48

Activities and societies: Relevant coursework: Data Structures and Algorithms, Data Science, Software Design, Databases, Systems Programming, Digital Design, Artificial Intelligence, Computer Architecture, Wearable Technologies.

Completed a Bachelor of Science in Computer Science with a major GPA of 3.48. Relevant coursework included Data Structures and Algorithms, Data Science, Software Design, and Databases.