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Avery Harrison

@averyharrison

Technical support specialist at Suvoda who resolved 40–50 daily tickets for clinical trial IRT systems and improved SQL efficiency.

United States

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At Suvoda, I supported clinical trial IRT systems, troubleshooting database and application issues for end users. I investigated 40–50 tickets on average each day through JIRA and Zendesk, and maintained Microsoft SQL Server environments supporting clinical operations.

I also refactored SQL scripts and stored procedures to improve system efficiency and reduce error rates. At Activu, I supported enterprise visualization software and wrote knowledge base articles that reduced incoming tickets by 10–15%.

Experience

Work history, roles, and key accomplishments

Technical/Database Support Specialist

Suvoda

Feb 2023 - Nov 2025 (2 years 9 months)

Delivered timely, accurate support for Clinical Trial IRT Systems, troubleshooting database and application issues. Investigated and resolved 40-50 tickets daily through JIRA and Zendesk, and maintained Microsoft SQL Server environments.

Jira Zendesk Microsoft SQL Server SQL Clinical Trial Software IRT Systems Troubleshooting Data Integrity Mentorship

Account Reinsurance Contractor

Everest Reinsurance

Jun 2022 - Jan 2023 (7 months)

Executed 500-1000+ user access reviews per month, ensuring accuracy and compliance. Performed ACL analysis using Excel automation and collaborated with IT Security and Infrastructure teams.

IAM Access Reviews Compliance Excel ACL Analysis Documentation Security User Provisioning

Software Support Specialist Contractor

Activu

May 2021 - Nov 2021 (6 months)

Delivered Tier 1-2 technical and customer support for enterprise visualization software across 50+ client environments. Authored knowledge base articles and collaborated with Engineering, QA, and NOC teams.

Salesforce Ticketing Systems Knowledge Base TCP IP DNS VPN Remote troubleshooting Customer Support

Internal IT Technician

Universal Supply Group

Jul 2019 - Jan 2021 (1 year 6 months)

Provided end-to-end IT infrastructure support across 16 locations and 300+ users. Administered Active Directory, streamlined remote connectivity, and implemented proactive maintenance schedules.