Moesha Johnson
@moeshajohnson
I resolve customer inquiries through accurate, empathetic chat and email support.
JamaicaWhat I'm looking for
At Sutherland, I support customers through chat, email, and case management systems, resolving billing, account, and service inquiries while documenting interactions in Salesforce and Zendesk.
I bring 6+ years of multi-channel customer support experience, including de-escalation, account maintenance, quality checks, and clear written communication. I’m seeking a remote, non-voice customer service role.
Experience
Work history, roles, and key accomplishments
Customer Service and Support Associate
Sutherland
Jan 2022 - Present (4 years 8 months)
Supported customers via chat, email, and case management systems, resolving billing, account, and service inquiries. Documented interactions in Salesforce and Zendesk, and de-escalated complaints through written responses.
Customer Care Representative
Startek 76 Tower
Jan 2021 - Jan 2022 (1 year)
Responded to customer inquiries via chat, email, and phone, maintaining quality assurance standards. Performed account maintenance and quality checks to ensure reliable service.
Education
Degrees, certifications, and relevant coursework
Vauxhall High School
CXC, General Education
Completed CXC qualifications in English A, Mathematics, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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