Moe Mousavi
@moemousavi
I lead enterprise SaaS delivery portfolios, transformation programs, and scalable Professional Services organizations.
CanadaWhat I'm looking for
I've led North American Professional Services delivery at Sphera, owning a portfolio of approximately $90M in annual services revenue across enterprise customers in the US and Canada. I directed SaaS implementation and transformation programs valued from $5M to $12M, global deployments across 12 locations, and migrations of more than 5 million records with 99.98% accuracy.
I build and lead multidisciplinary delivery teams spanning Project Managers, Implementation Consultants, Developers, Integration Consultants, and Product Owners. Across Sphera, TrackTik, Insight, DigiKala, and consulting engagements for Munvo and DevAnalytics, I've improved governance, adoption, forecasting, operational performance, and customer outcomes.
Experience
Work history, roles, and key accomplishments
Professional Services & Delivery Consultant
Independent Consultant
Sep 2025 - Present (11 months)
Advises clients on implementation strategy, customer onboarding, delivery governance, and operational improvement initiatives. Supports enterprise software deployments, stakeholder alignment, and customer transformation programs.
Owned the North American Professional Services delivery portfolio supporting enterprise customers across the US and Canada, representing approximately $90M in annual services revenue. Led a Professional Services organization of 15 direct reports and 10 matrix resources, directing enterprise implementation and transformation programs valued between $5M and $12M.
Implementation & Delivery Manager
Tracktik
Jul 2017 - Mar 2021 (3 years 8 months)
Led enterprise onboarding, implementation, integration, and adoption initiatives. Managed teams of 6-10 implementation professionals and supported more than 100 customer implementations, achieving user adoption rates exceeding 95% within 90 days.
Led operational transformation initiatives supporting onboarding, process improvement, and service delivery optimization. Developed KPI frameworks and executive reporting processes, improving forecasting and operational planning capabilities.
Senior Project Manager
Digikala
Jun 2012 - Jun 2014 (2 years)
Led business transformation and systems integration initiatives. Increased GMV by 22% and improved SLA compliance to 98% through governance and process improvements.
Project Manager
EOP Inc.
Jan 2005 - Jan 2012 (7 years)
Managed customer-facing projects, vendor relationships, and operational initiatives.
Education
Degrees, certifications, and relevant coursework
Industrial Management Institute
Master of Business Administration, Business Administration
Pursued an Executive MBA with a focus on industrial management.
McGill University
Certificate, Finance
Completed a certificate in Financial Analysis.
Pius Business School
Diploma, Sales and Marketing
Earned a diploma in Professional Sales and Marketing.
Polytechnic University
Bachelor of Science, Science
Earned a Bachelor of Science degree.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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