Smaran Parameswar

Directed a $15M digital transformation program, leading a 20-person cross-functional team to deliver an Offer-to-Order Sales Configurator, contributing to $40M in increased revenue. Owned project planning, scope, budget, and delivery roadmap across the SDLC.

Built governance framework for a $10M data centre migration program across 6 sites, ensuring compliance with scope, schedule, and financial targets. Chaired Change Control Board and managed risk and issue register to prevent delays.

Managed 4 distributed service delivery teams supporting enterprise applications in ServiceNow, sustaining 97%+ SLA performance and 4.5/5 customer satisfaction. Improved service operations by 30% and led major incident management.

Led digital delivery for a U.S. healthcare receivables client, developing a propensity-to-pay model and Power BI dashboards that contributed to a $2.8M revenue increase. Reduced loan process lead time by 40% and vendor onboarding time by 57%.

Led a 10-person analytics team on a strategic engagement for a Fortune 500 search-advertising client, increasing PPC revenue by 15%. Managed a team building Power BI dashboards for an automotive client.

Piloted and rolled out a Layered Audit governance system across multiple plants. Reduced quoting lead times by 40% and lifted workforce productivity by 20% using Value Stream Mapping and capacity planning tools.

Redesigned plant layout to free 4,000 sq. ft. of capacity, cutting production lead times by 37%. Led a Lean Six Sigma Green Belt project that cut tooling costs by 42% annually and raised product quality KPIs from 85% to 97%.

MBA in Strategy & Operations from the University of Michigan, Stephen M. Ross School of Business, completed in April 2017.

MS in Industrial and Systems Engineering from Virginia Tech, completed in December 2011.

BE in Electrical and Electronics Engineering from Anna University, Sri Venkateswara College of Engineering, completed in May 2010.