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Allison Lane

@allisonlane

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Enterprise engagement leader driving retention, profitability, and delivery excellence.

Canada

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What I'm looking for

I seek senior roles leading enterprise program delivery and client success where I can drive governance, improve retention, optimize forecasting, and partner with executives to deliver measurable business outcomes.

I am an Enterprise Engagement Leader with 15+ years managing multimillion-dollar portfolios across IT, SaaS, and professional services, serving as the primary point of contact for enterprise clients and C-level stakeholders. I specialize in portfolio oversight, financial forecasting, change management, and building scalable governance models that accelerate onboarding and improve operational efficiency.

I have led global PMO operations and agile service delivery teams, defined KPI frameworks and SLAs, and introduced automation and forecasting tools that boosted SLA compliance, client CSAT, and renewal retention. I partner effectively with finance, operations, and technical teams to optimize capacity planning, resource ROI, and risk controls while driving measurable improvements in delivery speed and profitability.

Experience

Work history, roles, and key accomplishments

Current

IT Global Services & Channel Consultant

Current

Independent Contractor

Oct 2024 - Present (1 year 1 month)

Served as engagement lead on enterprise consulting projects, acting as primary contact for C-level stakeholders and delivering outcomes on time and within budget; developed governance models and intake frameworks that accelerated onboarding timelines by 30%.

Client Engagement Governance Stakeholder Management Budget Management Change Management Executive Communication

Project Manager & Team Lead

Reflex Integrated

Nov 2022 - Jan 2024 (1 year 2 months)

Directed agile service delivery teams across infrastructure, onboarding, and SaaS integrations; defined KPI frameworks and SLAs that improved execution speed by 20% and client CSAT by 17%.

Agile Delivery KPIs SLA Management SaaS Integration Process Improvement

Senior Program Manager

Ingram Micro

May 2017 - Jan 2022 (4 years 8 months)

Led global PMO operations for Dell EMC, Cisco, VMware, and VCPP programs, creating dashboards and playbooks to unify services across 50+ partners and improving renewal retention through regional enablement programs.

Program Management PMO Partner Enablement Renewals Dashboarding Capacity Planning Risk Management Financial Forecasting

Contract Manager

Commerx Computer Systems

Jan 2015 - May 2017 (2 years 4 months)

Managed renewal forecasting, contract lifecycle delivery, and SLA adherence for Tier 1 vendors; introduced contract automation tools that improved SLA compliance by 40% and exceeded renewal revenue targets by 15% YoY.

Contract Management SLA Automation Tools Vendor Management Revenue Retention Vendor Onboarding

Contract Support Specialist

Commerx Computer Systems

Jun 2008 - Jan 2015 (6 years 7 months)

Supported vendor onboarding, global quoting, and contract execution; improved intake processes and documentation standards to reduce delays and errors and boost operational efficiency.

Vendor Onboarding Quoting Standards Intake Optimization

Education

Degrees, certifications, and relevant coursework

Macquarie University

Bachelor of Business Administration, Business Administration

2000 - 2003

Activities and societies: Certification: Generative AI: Introduction and Applications; Cisco Blackbelt; Dell EMC Services Specialist; VMware VCPP Expert; RFPIO Universe; Agile PM Fundamentals

Completed a Bachelor of Business Administration at Macquarie University from 2000 to 2003.