Waqar Mirza
@waqarmirza
I lead global SaaS professional services teams delivering cloud contact center transformations.
CanadaWhat I'm looking for
At AnywhereNow, I lead a 25-person global Professional Services organization delivering Microsoft Teams-based contact center and AI customer engagement implementations. I oversee 100+ direct and partner-led projects, from 90-day deployments to 18-month enterprise programs.
I own P&L, budget, utilization, forecasting, backlog management, and SOW governance, targeting 85% billable utilization and project leakage below 5%. By standardizing delivery frameworks, playbooks, change-management processes, and executive governance, I drove an 80%+ improvement in CSAT and faster time-to-value.
Across AnywhereNow, Spoken/Avaya, Dekano Strategic Partners, and enterprise technology consulting roles, I’ve led SaaS, IVR, contact center, and CX transformation programs valued from $2M to $60M. I work across Sales, Product, Engineering, Customer Success, partners, and executive stakeholders to turn complex implementation work into durable customer outcomes.
Experience
Work history, roles, and key accomplishments
Global Head of Professional Services
AnywhereNow
Dec 2020 - Present (5 years 9 months)
Leads a 25-person global Professional Services organization, owning P&L, budget, utilization, forecasting, backlog, and SOW governance. Oversees 100+ active implementation projects and drives CSAT and time-to-value improvements.
Education
Degrees, certifications, and relevant coursework
California InterContinental University
Bachelor of Business Administration, Marketing & Entrepreneurship
Completed coursework in Marketing and Entrepreneurship as part of a Bachelor of Business Administration program.
Seneca College
Computer Systems Technology
Studied Computer Systems Technology, gaining technical knowledge in computing systems.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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