PA

Open to opportunities

Paul Athwal

@paulathwal

Experienced multi disciplined Technology Leader with global experience

What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my skills in project management and client engagement to drive successful outcomes.

I am experienced with multiple technology stacks, Technology Risk Management & Governance, Technology Best Practices and Frameworks. Managed Services and Service Delivery.

Experience

Work history, roles, and key accomplishments

NE

Current

Engagement Manager

Current

NewRocket

Dec 2021 - Oct 2024 (2 years 10 months)

Led global client engagement for a portfolio of 12+ clients, managing a $20M budget. Directed a global team, managed ServiceNow implementations, and improved client satisfaction through effective resource alignment and backlog prioritization.

ServiceNow Project Management Team Leadership Client Engagement Budget Management Cross Functional Collaboration Process Improvement Vendor Management Risk Assessment

SS

Digital Resiliency & Service Management Advisor

Suncor Energy Services

Jan 2020 - Jul 2021 (1 year 6 months)

Provided advisory services on business continuity and IT service management, focusing on cloud migration to enhance efficiency and reduce technical debt.

Business Continuity Cloud Disaster Recovery IT Service Management Process Improvement Risk Management IT Management

AF

Risk Manager

ATB Financial

May 2017 - Jul 2019 (2 years 2 months)

Led risk analysis for IT processes and developed a Cloud Enablement Framework, ensuring alignment with business outcomes and governance best practices.

Risk Analysis Service Management Governance Compliance Incident Management Security Policies Process Improvement

BG

Business Interface Leader

BP Canada Energy Group

Sep 2011 - Sep 2016 (5 years)

Led the Upstream IT&S function, ensuring operational excellence and alignment of IT projects with business objectives while managing a $20M budget.

Operational Excellence Risk Management Budget Management Cross Functional Collaboration Service Delivery Compliance Project Management

FS

Service Delivery Manager

Flint Energy Services

Jan 2011 - Jul 2011 (6 months)

Optimized IT operations and developed strategic plans for best practices in IT delivery services, acting as a trusted advisor to clients.

IT Operations Strategic Planning Team Leadership

AS

End-User Services Manager

ATB Financial Services

Jan 2010 - Jan 2011 (1 year)

Enhanced performance metrics and fostered relationships with clients and vendors through operational excellence initiatives in IT services.

Performance Metrics Client Services Vendor Management Operational Excellence IT Services

CC

Service Delivery Manager

City of Calgary

Dec 2008 - Jul 2009 (7 months)

Oversaw desktop services delivery, focusing on staff recruitment and performance management to enhance operational efficiency.

Services Recruitment Performance Management Operations Service Delivery

AE

IT Performance Manager

ATS Euromaster

Mar 2008 - Nov 2008 (8 months)

Managed performance and SLA adherence across services, driving continuous improvement and restructuring the IT department.

Performance Management SLA Continuous Improvement Team Management

Education

Degrees, certifications, and relevant coursework

DT

Dudley College of Technology

Business & Finance

Studied Business & Finance, gaining foundational knowledge in financial principles and business operations.

Tech stack

Software and tools used professionally

Gmail

RingCentral

ServiceNow

Availability

Open to opportunities

Location

Canada

Authorized to work in

Social media

Job categories

Delivery Lead Engagement Manager Project Manager Risk Manager

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