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@paulathwal
Experienced multi disciplined Technology Leader with global experience
I am experienced with multiple technology stacks, Technology Risk Management & Governance, Technology Best Practices and Frameworks. Managed Services and Service Delivery.
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Work history, roles, and key accomplishments
NewRocket
Dec 2021 - Oct 2024 (2 years 10 months)
Led global client engagement for a portfolio of 12+ clients, managing a $20M budget. Directed a global team, managed ServiceNow implementations, and improved client satisfaction through effective resource alignment and backlog prioritization.
Suncor Energy Services
Jan 2020 - Jul 2021 (1 year 6 months)
Provided advisory services on business continuity and IT service management, focusing on cloud migration to enhance efficiency and reduce technical debt.
ATB Financial
May 2017 - Jul 2019 (2 years 2 months)
Led risk analysis for IT processes and developed a Cloud Enablement Framework, ensuring alignment with business outcomes and governance best practices.
BP Canada Energy Group
Sep 2011 - Sep 2016 (5 years)
Led the Upstream IT&S function, ensuring operational excellence and alignment of IT projects with business objectives while managing a $20M budget.
Flint Energy Services
Jan 2011 - Jul 2011 (6 months)
Optimized IT operations and developed strategic plans for best practices in IT delivery services, acting as a trusted advisor to clients.
ATB Financial Services
Jan 2010 - Jan 2011 (1 year)
Enhanced performance metrics and fostered relationships with clients and vendors through operational excellence initiatives in IT services.
City of Calgary
Dec 2008 - Jul 2009 (7 months)
Oversaw desktop services delivery, focusing on staff recruitment and performance management to enhance operational efficiency.
ATS Euromaster
Mar 2008 - Nov 2008 (8 months)
Managed performance and SLA adherence across services, driving continuous improvement and restructuring the IT department.
Degrees, certifications, and relevant coursework
Business & Finance
Studied Business & Finance, gaining foundational knowledge in financial principles and business operations.
Software and tools used professionally
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