Looking for a job

Mo Aly

@moaly

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Experienced IT professional with a passion for helping others, and sharing knowledge

Egypt

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What I'm looking for

Seeking a dynamic team environment where I can utilize my skills to make a positive impact.

As a seasoned IT expert with over 20 years of experience, I have honed my skills in training, consulting, planning, installation, and maintenance. My expertise lies in evaluating the technological needs of various companies, implementing research-based best solutions, and managing delivery, installation, configuration, and training teams in ever-changing environments.

I have worked with a range of industries, from educational institutions to top financial and law firms, and have ensured the implementation of proper procedures and documentation according to each institution's standards. My extensive experience operating technology systems and managing crisis situations in high-stake environments has taught me the importance of soft skills, which I continue to develop to foster efficient interpersonal relations and human resource management.

I am now seeking to deploy my skills towards a field of work that connects me with a dynamic team, allowing me to make a positive impact.

Experience

Work history, roles, and key accomplishments

Systems Engineer II

Pixelogic Media

Mar 2020 - Nov 2023 (3 years 8 months)

Managed the buildout of new facilities and led the IT department for a global media localization company. Trained staff on IT systems, redesigned server infrastructure, and ensured compliance with ITIL processes. Collaborated with teams to troubleshoot system issues and maintained high availability of IT systems.

ITIL Infrastructure IT Incident Management System Troubleshooting IT Systems Performance Optimization

Senior Desktop Support Specialist

Weil, Gotchal, and Manges LLP

Sep 2014 - Nov 2017 (3 years 2 months)

Led desktop support policies and mentored junior specialists. Acted as a Technical Subject Matter Expert, managed technical issues, and provided high-level troubleshooting. Ensured quality documentation and completed complex projects with minimal supervision.

Desktop Support Technical Support Customer Service Troubleshooting Team Leadership Documentation Policy Management Mentoring

System/Network Administrator

Eisner & Lubin LLP

Apr 2008 - Aug 2014 (6 years 4 months)

Designed and implemented network solutions, managed consultants, and provided training for staff. Maintained network and servers in a Citrix environment, and managed Active Directory and IIS. Assisted in office relocations and created internal documentation.

Network Administration Citrix Active Directory Training Documentation Project Management Infrastructure Design

IT Consultant

BMB Consulting LLC

Jul 2007 - Apr 2008 (9 months)

Provided hands-on IT support across various industries, including disaster recovery planning and office setups. Offered extensive technology training and 24/7 support for clients, while collaborating with team members to enhance service offerings.

IT Support Disaster Recovery Technology Client Services Collaboration Data Migration Tech Support

Field Technician

Custom Computer Specialists

Aug 2005 - Jul 2007 (1 year 11 months)

Installed and configured computer systems in educational settings and government offices. Led technology projects, managed network infrastructure, and documented procedures for successful installations and migrations.

Configuration Project Management Documentation Troubleshooting Education Technology Team Collaboration Inventory Management

Desktop Support Supervisor

Pace University

May 2004 - Aug 2005 (1 year 3 months)

Managed IT procurement and led large-scale transition projects. Supervised training for new staff, maintained network equipment, and provided technical support for a large user base. Configured virtualized server environments and researched client technology needs.