Open to opportunities

Tamer Elmenshawy

@tamerelmenshawy

Message

Experienced IT systems administrator and team lead skilled in cloud and infrastructure.

Egypt

Message

What I'm looking for

I seek a leadership role in IT infrastructure or service delivery where I can drive SLA improvements, mentor teams, and implement cloud and automation solutions while growing professionally.

I am an IT Systems Administrator and Team Lead with broad experience in Microsoft 365, Azure, Windows Server, virtualization, and ITIL-based service management. I have led service desk teams, delivered technical projects, and consistently met SLA targets while improving customer satisfaction and resolution times.

Throughout my career I have implemented process optimizations, developed knowledge-base documentation that reduced resolution time by 20%, and improved team performance through training and mentoring. I deliver projects on time and enhance reporting and stakeholder communication to improve delivery efficiency.

I bring hands-on skills in cloud management (Azure, Intune), on-premises infrastructure, networking, backup and patch management, and automation with PowerShell, and I am ready to relocate worldwide for the right opportunity.

Experience

Work history, roles, and key accomplishments

IT Technical Project Lead

Numentis

Feb 2025 - May 2025 (3 months)

Managed multiple technical projects, delivering all on time and improving delivery efficiency through detailed planning, risk management, and stakeholder reporting.

Project Management Risk Management Azure ITIL Vendor Management Reporting

IT Service Desk Team Lead

Numentis

Aug 2024 - Mar 2025 (7 months)

Led and mentored a service desk team to ensure SLA compliance and improved customer satisfaction by introducing KPI monitoring and process improvements.

Service Desk Management SLA Management Team Leadership ITIL Ticketing Systems performance reporting Training

Senior IT Service Desk Analyst

Numentis

May 2020 - Aug 2024 (4 years 3 months)

Handled Tier 2 incidents across multiple client environments, administered Microsoft 365 and Windows Server, and developed knowledge base documentation that reduced resolution time by 20%.

Windows Server Active Directory Knowledge Management PowerShell ITIL

IT Service Desk Engineer

Centro Global Solutions

Mar 2015 - Jan 2019 (3 years 10 months)

Provided technical support in an ITIL environment for 1,000+ users, delivered user training that improved team performance by 35%, and managed account provisioning and connectivity issues.

User Support ITIL Office 365 User Onboarding Training Incident Management

IT Capacity Engineer

Centro Global Solutions

Mar 2014 - Feb 2015 (11 months)

Monitored infrastructure capacity and produced performance reports that supported cost reduction and strategic capacity planning with data-driven optimization recommendations.

Capacity Planning Performance Monitoring Reporting Analytics Strategic Planning

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor's Degree, Commerce and Business Administration

Bachelor's degree in Commerce and Business Administration from Helwan University in Cairo, focusing on business and administrative principles relevant to organizational operations.