Open to opportunities

Ahmed Alaa

@ahmedalaa2

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Systems Administrator with 3+ years managing networks, cloud platforms, and security for critical environments.

Egypt

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What I'm looking for

I seek a role managing and securing infrastructure where I can apply cloud and network expertise, mentor teams, and contribute to resilient, well-documented operations.

I am a Systems Administrator with over three years of hands-on experience managing IT infrastructure, network security, virtualization, and cloud platforms across defense, space, civilian, and intelligence markets. I specialize in Cisco/Juniper environments, Sophos and Fortinet firewalls, VMware/Hyper-V virtualization, and hybrid Exchange/Office 365 email environments.

I have delivered reliable technical support, deployed scalable network solutions, and led teams — including Help Desk management and part-time instructor roles. I've implemented backup and disaster recovery solutions (Veeam, Acronis), administered NAS and IIS, and managed AWS and Azure platforms while ensuring SLA compliance for remote clients.

I combine practical lab experience with training and curriculum development, delivering courses in CCNA, MCSA, cloud fundamentals and AWS. I focus on secure, maintainable infrastructure, proactive monitoring, and clear technical documentation to improve operational resilience and team competence.

Experience

Work history, roles, and key accomplishments

Current

Network & Cloud Instructor

Current

Black Horse Courses

Jan 2025 - Present (9 months)

Deliver CCNA, MCSA, and cloud fundamentals training with hands-on lab design and curriculum updates to prepare students for certification and practical IT roles.

CCNA MCSA Lab Design Virtualization Curriculum Development

Current

System Administrator

Current

3S Egypt Group Software House

Nov 2024 - Present (11 months)

Administer Sophos XG firewalls, Hyper-V and VMware ESXi environments, and hybrid Exchange/Office 365 email systems while managing AWS and Azure resources to ensure SLA-driven uptime and reliable backups for servers and VMs.

Sophos VMware ESXi Hyper V AWS Microsoft Azure Office 365 IIS

IT Technician (Volunteer)

Smart Technology for Training

Sep 2024 - Dec 2024 (3 months)

Built network infrastructure including CAT6 cabling, configured multilayer switches and routers (OSPF/EIGRP/RIPv2/IPv6), deployed Windows Server domain services, and implemented port security and QoS for improved network reliability.

OSPF EIGRP RIPv2 Switch Configuration

IT Team Leader

Elite Security Solutions

Nov 2022 - Oct 2024 (1 year 11 months)

Led help desk and control room operations, configured MikroTik networks, managed firewalls and CCTV systems, and implemented backup and disaster recovery solutions to maintain operational security and service continuity.

Team Leadership Mikrotik Backup

IT Systems Administrator

Direct Solutions Company

Jan 2022 - Nov 2022 (10 months)

Managed Active Directory, group policies, Sophos/Kaspersky security, VPNs, VoIP/CUCM integrations, and performed port hardening and disaster recovery using Veeam and Acronis to secure and maintain corporate systems.

Active Directory Group Policy Sophos Kaspersky VPN CUCM Acronis Nmap

IT Help Desk Technician

Etisalat UAE

Jun 2021 - Nov 2021 (5 months)

Resolved complex internet, hosting and domain issues for international customers using remote tools, produced incident reports, and performed hardware/software maintenance to improve customer satisfaction.

Help Desk Support Reporting TeamViewer

Education

Degrees, certifications, and relevant coursework

Faculty of Tourism, Hotels Management - English Section

Tourism and Hotels Management

Grade: Good

Graduated from the Faculty of Tourism and Hotels Management (English section) with a focus on hospitality studies; completed degree in 2019 with Good grade.