Rukayat Afolashade Ibrahim

I’m a results-driven Customer Sales Representative with over 5 years of experience in customer-facing, target-driven roles across banking, customer support, and digital services. I’m known for building strong relationships by identifying customer needs and confidently recommending the right products and services.

I bring a consultative selling approach that combines active listening with consultative product presentation and objection handling. I’ve consistently improved customer engagement and product adoption while guiding customers through decisions with clear, persuasive explanations.

In previous roles, I supported onboarding and compliance processes, and I worked on both inbound and outbound communication. I’ve reduced customer churn by 15% and improved satisfaction scores by 25% through personalised support and proactive engagement.

Now, I focus on delivering efficient, high-quality customer support while maintaining performance targets and service standards. I bring the same customer-first mindset to troubleshooting, simplifying complex issues for non-technical users, and ensuring fast resolution with patience and problem-solving.