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Mit Panchal

@mitpanchal

System Administrator II at MHXorbian Tech PrivateLimited, supporting Microsoft 365 across multi-client environments and executing hybrid server migrations.

India

Message

At MHXorbian Tech PrivateLimited, I administer Microsoft 365 across multi-client environments and handle complex Tier 2 escalations across Windows Server, Active Directory, and virtualization. I also execute server migrations and deploy Azure Virtual Desktop environments for secure remote work.

I develop PowerShell automation for provisioning and maintenance, and maintain backup and disaster recovery strategies with Veeam Backup & Replication. Previously, at Acute Informatics, I managed the IT asset lifecycle and implemented a tracking system that reduced hardware replacement costs by 10%.

Experience

Work history, roles, and key accomplishments

Current

System Administrator II (L2)

Current

MHXorbian Tech Private Limited

Jun 2022 - Present (4 years 4 months)

Administer and support Microsoft 365 across 200+ multi-client environments, lead Tier 2 escalations, and execute cloud migrations. Develop PowerShell automation scripts and implement security best practices.

Microsoft 365 Azure Entra ID Active Directory Azure Virtual Desktop VMWare Hyper V Veeam Backup and Replication PowerShell ITIL Multi Tenant Environments Security

Senior Desktop Support Engineer

Eximious Global

Nov 2021 - May 2022 (6 months)

Reduced helpdesk ticket volume by 25% through user training and documentation. Installed and maintained desktops, laptops, printers, and network devices across enterprise environments.

Desktop Support hardware troubleshooting Microsoft Teams Zoom IT Compliance Software Testing

Technical Support Engineer

CMSIT Services

Apr 2021 - Nov 2021 (7 months)

Delivered high-quality technical support and proactive system improvements for enterprise users. Trained and onboarded new team members on helpdesk workflows and troubleshooting methodologies.

Technical Support Troubleshooting Hardware Printers Workstations Networking

Desktop Support Engineer (L2)

Acute Informatics

Jun 2018 - Mar 2021 (2 years 9 months)

Managed IT asset lifecycle and implemented tracking system reducing hardware replacement costs by 10%. Provided technical support to 100+ users and configured secure VPN connectivity.

IT Asset Management Technical Support OS Troubleshooting Network Connectivity VPN Workstation Maintenance

Helpdesk Technician

Innova Systems

May 2017 - May 2018 (1 year)

Provided remote technical support to 50+ users daily, ensuring SLA adherence. Installed, configured, and upgraded operating systems and business applications.

Remote Support SLA Adherence OS Installation Application Support Backup Procedures