Srinivasan Parthasarathy

Managed high-volume incoming support tickets in an ITSM environment, performing effective triage, prioritisation, and escalation based on SLA and business impact. Acted as a primary point of contact for infrastructure-related incidents, ensuring timely communication with clients and internal technical teams. Provided hands-on support for Windows Server environments including Active Directory user

Hosting of servers (VM) in VMware environment as per client’s requirements.
Creation of VDI in Azure and granting access to VDI as per vendor.
Creation of DNS records
User administration tasks which include user creation, user move and user deletion in active directory.
Performing Microsoft defender security recommendations and acting on vulnerabilities at the earliest.
Taking VMware snapshots dur

• Involved in activity of migrating of 11,000 servers.
• Coordinating with Client's customer for scheduling migration window.
• Look after migration manually in case of automation tool failure or under maintenance.
• Troubleshoot the server in case of deployment failure and coordinating with support team for fix.
• Fix issues by monitoring around 200 customers in armor portal with related armor ag

· Coordinating with field engineers across 15 locations who visit to provide desk visit support for kiosk locations.
· Allocation of Laptops and Desktop to on-boarding users after getting proper approvals.
· Providing task-list to field engineer and prioritizing tickets.
· Handling and sorting out laptops and desktop imaging issues.
· Recovering devices from Off boarding users.
· Coordinating with

Supported large-scale server migration activities across multiple customer environments. Coordinated migration schedules with customers and internal teams. Provided manual intervention during automation failures to ensure successful migrations. Troubleshot deployment issues and tracked incidents through ticketing systems. Ensured proper documentation and handover after migration completion.

Provided remote technical support for end-users across multiple geographic locations. Handled incidents related to desktops, laptops, user access, and application issues. Managed Active Directory tasks including user creation, password resets, and access permissions. Coordinated with field engineers and service managers for on-site support requirements. Ensured adherence to SLAs and customer satis

Worked as Support Team Lead at AK&S People Solutions.

Worked as Remote Support Engineer at AK&S People Solutions.

Worked as Systems Engineer at LTI - Larsen & Toubro Infotech.

Worked as System Engineer at L&T Infotech.

Worked as Infrastructure Support Analyst at HP Globalsoft Limited.

Worked as Infrastructure Support Analyst at HEWLETT-PACKARD GLOBALSOFT PRIVATE LIMITED.

Worked as Infrastructure Support: Executive at Maersk Global Service Centre India Private Limited.

Worked as Executive Administrative Assistant at Maersk Global Service Center.

Worked as Application Support Engineer at Byzan Systems Pvt. Ltd..

Worked as Application Support Engineer at Byzan Systems Private Limited.

Jan 2019

Jul 2017

Nov 2015