@nareshkumar22
IT support specialist at HCL Tech, supporting Windows and Microsoft 365 and testing Autopilot onboarding for Jio–Allianz.
IndiaAt HCL Tech, I provide Windows Server and client OS support. For the Jio–Allianz onboarding project, I tested Windows Autopilot, coordinated device deployments, and managed user access through the Azure portal.
Previously at DXC Technology, I administered Active Directory and Azure AD, deployed security-focused GPOs, and supported Microsoft 365. At J2W Business Solutions Pvt Ltd, I created ServiceNow dashboards that helped reduce average incident resolution time by approximately 30 minutes.
Work history, roles, and key accomplishments
Provide senior-level Windows Server and client OS support, building on Active Directory and Microsoft 365 administration experience. Coordinated hardware deployments, tested Windows Autopilot, and managed user access via Azure portal.
Administered Active Directory users, groups, and OUs; designed and deployed GPOs for security hardening and configuration. Integrated hybrid identity via Azure AD Connect and improved security posture with MFA and conditional access.
J2W Business Solutions Pvt Ltd
Nov 2021 - Aug 2022 (9 months)
Logged and tracked incidents in ServiceNow, ensuring SLA compliance and documentation. Built ServiceNow dashboards and resolved Windows, macOS, and Linux client issues.
Thakral One Solution Pvt Ltd
Jan 2021 - Nov 2021 (10 months)
Provided end-user hardware and software support, kept systems updated with security patches, and assisted with network device setup. Created support documentation and trained team members.
Elegant Network Services Pvt Ltd
Jul 2019 - Dec 2020 (1 year 5 months)
Delivered frontline desktop support, managed asset inventory, and used PowerShell for basic automation. Assisted in setting up virtual machines and managed file shares and print services.
Degrees, certifications, and relevant coursework
Master of Engineering, Design Engineering
Grade: CGPA 8.89
Completed Master of Engineering in Design Engineering with a CGPA of 8.89.
Bachelor of Engineering, Mechanical
Grade: CGPA 7.07
Completed Bachelor of Engineering in Mechanical with a CGPA of 7.07.
Higher Secondary, Computer Science
Completed Higher Secondary education with a focus on Computer Science.
Software and tools used professionally
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