Shivangi Chaudhary

I’m a System Administrator with 4+ years supporting distributed, US-based end users across remote and hybrid environments. I manage Active Directory, Microsoft 365, and Azure cloud infrastructure independently, and I resolve issues over remote sessions (RDP, VPN, AVD/Citrix, VM Horizon) without on-site presence.

I own tickets end-to-end, document solutions, and keep a knowledge base to support consistent troubleshooting. I also train and onboard new joiners remotely, and I coordinate with distributed teams across time zones to drive root-cause resolution.

In my current role, I deliver L1 technical support for system, application, and network issues entirely for remote/distributed end users. I administer Microsoft 365 (user provisioning, licensing, mailbox troubleshooting, access management) and Active Directory (accounts, password resets, group/permissions management), while handling daily remote connectivity troubleshooting like VPN and RDP.

Previously, I provided troubleshooting via calls, tickets, and email for a distributed user base, including AD replication, authentication, directory synchronization, domain controllers, DNS, and DHCP. I’ve implemented MFA and DLP policies, strengthened Azure security with RBAC/firewalls/security groups, supported AVD/RDS deployment issues, and handled remote infrastructure and end-user troubleshooting (including MS Office, Windows, browser, network, and SAP/SNC).