At Norstella, I provide L1/L2 support for Windows and macOS users and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint Online. I manage accounts and access through Active Directory and Microsoft Entra ID.
I also support endpoint configuration with Intune and JAMF Pro, and troubleshoot Zscaler, VPN, DNS, and network-related issues. I manage ServiceNow incidents and requests, resolve 30+ tickets weekly, and maintain knowledge-base articles and troubleshooting guides.
At Hiveloop Technologies (Udaan), I supported Windows, macOS, and Linux environments, managed Active Directory accounts and permissions, and tracked service requests in ServiceNow. Earlier, at Capgemini, I provided end-user support and assisted with operating system and application installation and device setup.
