At Vistateq Virtuosity India Private Limited, I provided international L1/L2 support across the US, Canada, Africa, and China, resolving hardware, software, network-access, and cloud-service incidents within SLA.
I managed Active Directory accounts, permissions, and Group Policy, and supported endpoint enrollment, security policies, and application deployment through Scalefusion UEM.
At Concentrix, I supported Azure Stack HCI / Azure Local infrastructure lifecycle activities, including hardware validation, cluster build-out, storage configuration, and workload deployment. I also supported Hyper-V workload migration and cluster maintenance.
My experience also includes Microsoft 365 service support, Azure Arc governance and monitoring, and backup and recovery operations using Azure Backup, Azure Site Recovery, Microsoft DPM, and MARS.
