Misty Roberts

I’m a customer-focused Commercial Energy Consultant with 20+ years of experience delivering high-touch service, managing complex customer needs, and driving solution-based outcomes. I’m known for resolving escalations, analyzing customer data, and coordinating across teams to ensure seamless service delivery.

Throughout my career, I’ve consistently exceeded performance metrics while maintaining high customer satisfaction. I’m a “Pinnacle Club Performer” (Top 1% performer) – Reliant Energy (8 of 10 Years) and a “Top Performer” for TXU Energy (Winner’s Circle & National Rankings), with 95%+ customer satisfaction at TurboTax (Intuit).

In my current seasonal role, I deliver real-time support guiding customers through complex tax preparation processes at Intuit, while maintaining 95%+ customer satisfaction. Before that, I managed high-volume customer interactions and resolved account issues at TXU Energy, maintaining strong performance metrics across CSAT and productivity, and I delivered end-to-end customer support and coordinated service solutions at Reliant Energy.

Earlier in my career, I advanced client outcomes through Account Executive (Client Solutions) work at Spectrum Enterprise, where I increased revenue by 20–25% by managing business accounts. I also built top call center performance at AT&T, where I achieved top performance rankings in a high-demand customer care and sales environment.