Gabby Padilla
@gabbypadilla
Quality-driven administrative professional with strong customer relations skills.
What I'm looking for
I am a quality-driven administrative professional with a solid background in managing high-volume workloads and supporting team needs. My experience includes preparing documents, scheduling appointments, and organizing office operations to enhance efficiency. I pride myself on my ability to streamline processes and maintain excellent customer relations, ensuring that both established and potential customers receive the best service possible.
Throughout my career, I have demonstrated my ability to connect with customers and exceed sales quotas. At Classic Chevrolet of Sugar Land, I successfully converted over 85% of prospective leads into contracted accounts, showcasing my strong communication skills and ability to build rapport. Currently, as an Inside Sales Energy Advisor at Sunnova Energy, I focus on converting potential prospects into customers while maintaining strong relationships with existing clients.
Experience
Work history, roles, and key accomplishments
Inside Sales Energy Advisor
Sunnova Energy
Oct 2023 - Present (1 year 8 months)
Responded to customer inquiries requesting more information on chosen products. Scheduled appointments for outside sales energy advisors to convert potential prospects into customers.
Customer Support Specialist 2
Nordstrom
May 2022 - Oct 2023 (1 year 5 months)
Responded to customer queries in a timely and accurate way via phone, email, or chat, escalating complex issues to the appropriate team for rapid support. Maintained accurate records of customer interactions and steps taken to resolve issues.
BDC Representative
Classic Chevrolet of Sugarland
Jun 2019 - Sep 2021 (2 years 3 months)
Monitored customer contacts, service, follow-up, and lead generation. Communicated with customers to build rapport and encourage repeat business, explaining product performance, applications, benefits, and options to prospective customers.
Education
Degrees, certifications, and relevant coursework
KIPP Houston High School
High School Diploma, General Studies
Completed high school education at KIPP Houston High School. Focused on core academic subjects and prepared for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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