At NUVIA DENTAL IMPLANT CENTERS, I manage critical client milestones and coordinate phone, text, and email workflows to resolve complex operational account inquiries. I also administer CRM tracking databases and serve as an escalation point for patient and branch roadblocks.
At 247X365.SUPPORT, I founded a customer support infrastructure for business accounts, authored training materials, and ran remote onboarding sessions via Zoom. Earlier at ENTRUST ENERGY, I designed SOPs, quality scorecards, and account tracking metrics that drove a 680% increase in team performance.
