Mischa Jones

I am a dedicated and outgoing professional with a strong background in customer service and claims management. My experience as a Call Center Representative at Concentrix/Convergys allowed me to hone my skills in assisting customers and managing account information effectively. I take pride in my ability to handle fast-paced environments and provide exceptional service to clients.

Currently, I work as a Recovery Specialist in the Damage Recovery Unit at Enterprise Holdings, where I manage inbound and outbound calls, negotiate estimates with auto insurance companies, and apply payments. This role has further developed my negotiation and subrogation skills, enabling me to contribute positively to my team and the organization. I am committed to continuous learning and growth in my career.