Sami Shelton
@samishelton
Detail-oriented recovery analyst with a passion for customer service.
What I'm looking for
I am a dedicated recovery analyst with extensive experience in managing claims and ensuring successful recoveries. My journey began at EXL Services, where I honed my skills in subrogation, consistently meeting monthly metrics while delivering exceptional customer service. I take pride in my ability to identify liable parties and maintain positive communications, which has significantly contributed to the recovery of insurance claim financials.
At National Subrogation Services, I managed a workload of over 200 claims, demonstrating my ability to handle high volumes while maintaining accuracy and attention to detail. I prepared demand documents and rebuttals for denied claims, showcasing my strong analytical skills and commitment to achieving results. My previous roles in sales and customer service have equipped me with the interpersonal skills necessary to build lasting relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Recovery Analyst
National Subrogation Services
Jun 2024 - Mar 2025 (9 months)
Managed a workload of over 200+ claims, reviewing for subrogation potential and investigating plausible claims. Successfully recovered funds on multiple types of losses while maintaining working relationships with adjusters and insured customers.
Subrogation Specialist
EXLServices
Aug 2021 - Jun 2024 (2 years 10 months)
Met monthly metrics and goals while maintaining a high level of customer service, successfully aiding in recoveries of insurance claim financials. Identified liable parties within insurance claims and initiated contact with them or their insurance representatives.
Sales Representative
Towne Carpet
Jan 2019 - Aug 2021 (2 years 7 months)
Successfully assisted customers with product selections and purchases, building relationships through probing questions and effective listening. Processed credit card and cash transactions, consistently meeting monthly sales goals.
Shift Lead
Subway
Mar 2018 - Jan 2019 (10 months)
Worked as part of a small team, engaging in customer interaction and food preparation. Maintained high standards of customer service during high-volume and fast-paced operations.
Education
Degrees, certifications, and relevant coursework
Orland High School
High School Diploma, General Studies
Completed high school education, earning a diploma. Developed foundational knowledge across various subjects.
Shasta Junior College
Associate's Degree (in progress/unspecified), General Studies
Attended Shasta Junior College, pursuing higher education. Focused on general coursework and foundational studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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