Open to opportunities

Sami Shelton

@samishelton

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Detail-oriented recovery analyst with a passion for customer service.

United States

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What I'm looking for

I am looking for a rewarding role in a dynamic environment that fosters growth and values customer interaction.

I am a dedicated recovery analyst with extensive experience in managing claims and ensuring successful recoveries. My journey began at EXL Services, where I honed my skills in subrogation, consistently meeting monthly metrics while delivering exceptional customer service. I take pride in my ability to identify liable parties and maintain positive communications, which has significantly contributed to the recovery of insurance claim financials.

At National Subrogation Services, I managed a workload of over 200 claims, demonstrating my ability to handle high volumes while maintaining accuracy and attention to detail. I prepared demand documents and rebuttals for denied claims, showcasing my strong analytical skills and commitment to achieving results. My previous roles in sales and customer service have equipped me with the interpersonal skills necessary to build lasting relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Recovery Analyst

National Subrogation Services

Jun 2024 - Mar 2025 (9 months)

Managed a workload of over 200+ claims, reviewing for subrogation potential and investigating plausible claims. Successfully recovered funds on multiple types of losses while maintaining working relationships with adjusters and insured customers.

Claims Management Investigation Customer Relationship Management Claims Communication Negotiation

Subrogation Specialist

EXLServices

Aug 2021 - Jun 2024 (2 years 10 months)

Met monthly metrics and goals while maintaining a high level of customer service, successfully aiding in recoveries of insurance claim financials. Identified liable parties within insurance claims and initiated contact with them or their insurance representatives.

Claims Customer Service Metrics Communication Financial Recovery Team Collaboration

Sales Representative

Towne Carpet

Jan 2019 - Aug 2021 (2 years 7 months)

Successfully assisted customers with product selections and purchases, building relationships through probing questions and effective listening. Processed credit card and cash transactions, consistently meeting monthly sales goals.

Sales Customer Service Relationship Building Sales Goals

Shift Lead

Subway

Mar 2018 - Jan 2019 (10 months)

Worked as part of a small team, engaging in customer interaction and food preparation. Maintained high standards of customer service during high-volume and fast-paced operations.