Miroslav Milenkov

Conducted environmental monitoring, temperature mapping, and calibrations. Created and reviewed SOPs, work instructions, and forms, coordinating internal and supporting external GMP audits. Prepared regulatory inspections, authored qualification/validation documents (URS, IQ, OQ, PQ), and led special projects to identify process improvements.

Planned and coordinated international deliveries, ensuring compliance with customs regulations and international logistics guidelines. Communicated with suppliers and customers, presenting workflows during audits and client meetings.

Served international guests, recommending food and beverages while adhering to hygiene and safety regulations. Managed customer complaints professionally and focused on customer retention.

Led and trained the service team, focusing on increasing customer satisfaction and sales figures. Handled conflict resolution and maintained quality control in daily operations.

Ensured a professional guest experience and implemented hygiene standards. Maintained service quality, adhered to service standards, and trained new employees.

Vertiefte Grundlagen in IT-Systemen, Betriebswirtschaft, Logistik und Marketing. Praxisorientierter Schwerpunkt auf Prozessverständnis und technische Anwendungen – auch im Kontext des Gastgewerbes.