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Cristian Benedens

@cristianbenedens

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Senior Operations Manager with expertise in optimizing processes and efficiency.

Germany

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What I'm looking for

I am seeking a role that allows me to leverage my operational expertise while fostering a culture of continuous improvement and employee development.

I am a dedicated Senior Operations Manager with extensive experience in optimizing processes and enhancing operational efficiency. Currently, I lead a team of over 300 employees at Amazon VZ Suedhessen GmbH, where I focus on identifying optimization potential and improving performance through effective KPI monitoring and analysis. My role involves close communication with senior executives and coordination with external partners to ensure seamless operations.

Previously, I managed daily operations at Mövenpick Hotel Frankfurt City, where I successfully implemented strategies to enhance guest service and customer satisfaction. My background also includes experience as an Executive Assistant Manager at Villa Kennedy, where I oversaw operational departments and collaborated with finance to prepare budgets and forecasts. I hold a Bachelor of Science in Finance & Accounting from Goethe Universität, which complements my practical experience in the hospitality and operations sectors.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Amazon VZ Suedhessen GmbH

Mar 2024 - Present (1 year 4 months)

Responsible for over 300 employees, focusing on improving operational efficiency and identifying optimization potential. Managed employee development, monitored KPIs, and conducted performance analyses.

Employment Management KPIs Performance Analysis Stakeholder Management Risk Management Cost Accounting

Operations Manager

Mövenpick Hotel Frankfurt City

Aug 2018 - Jun 2021 (2 years 10 months)

Managed daily hotel operations, including human resources, training, and marketing strategies. Optimized guest service, monitored budgets, and implemented quality control procedures.

Hotel Operations Human Resources Marketing Strategies Quality Control Management Reporting

F&B Manager

New Century Hotel Frankfurt Offenbach

Jan 2015 - Feb 2016 (1 year 1 month)

Organized, managed, and monitored F&B areas, ensuring quality gastronomic offerings and personnel responsibility. Handled purchasing planning, budget control, and price negotiations with suppliers.

Quality Control Personnel Management Purchasing Event Planning

Hotel Operations

Mövenpick Hotel Frankfurt City

Aug 2018 - Present (6 years 11 months)

Managed daily hotel operations, including human resources, training, and marketing strategies. Optimized guest service, monitored budgets, and implemented quality control procedures.

Human Resources Marketing Strategies Financial Reporting Quality Control Stakeholder Management Leadership

Executive Assistant Manager

Villa Kennedy Frankfurt am Main

Mar 2016 - Jul 2018 (2 years 4 months)

Implemented and monitored work processes in operational departments, promoting continuous development and coordinating with external service providers. Prepared hotel budgets and monthly F&B forecasts.

Operational Management Budgeting Financial Forecasting Brand Assurance Leadership

Education

Degrees, certifications, and relevant coursework

Goethe Universität

Bachelor of Science, Finance & Accounting

Studied finance and accounting principles at Goethe University. Gained a comprehensive understanding of financial markets, corporate finance, and accounting practices.