Lukenia Alexandrino

Confirmed customer identity by verifying documentation and conducting background checks to ensure all submitted documents were authentic and current. Conducted risk assessments, analyzing customer profiles to detect potential fraud, money laundering, and other risks.

Oversaw the operations and activities of the dining area, managing floor staff to ensure excellent customer service and a clean environment. Handled phone calls and assisted customers with making reservations, maintaining an organized reservation system effectively.

Oversaw the operations and activities of the dining area, managing the floor staff to ensure excellent customer service and a clean and organized environment. Handled customer inquiries and resolved any issues or complaints.

Provided food and beverage services for events, parties, or gatherings, handling all aspects of food preparation including menu planning, cooking, and presentation. Served and attended to guests during events, ensuring a smooth and enjoyable dining experience.

Took orders, interacted with customers, and ensured that drinks were made to the customer's specifications. Maintained cleanliness and organization of the bar area and handled cash transactions.

Performed various hotel assistant duties including front desk operations, serving as a waitress and bartender, and assisting with housekeeping and kitchen tasks. Gained comprehensive experience in diverse hotel departments.

Completed secondary education with a focus on general studies. Developed foundational knowledge and skills across various subjects.