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mirka raceMR
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mirka race

@mirkarace

Customer support representative at Fortun5, coordinating care between patients, insurers, and medical staff.

Slovenia
Message

At Fortun5, I gathered information, assessed callers’ needs, and helped coordinate care between patients, insurance companies, and medical staff. I also handled confidential information and worked to deescalate difficult conversations.

At Tramonatana Inc, I generated leads through cold calling, email campaigns, and social media marketing, and identified prospects for new business opportunities.

At Palma Travel Agency, I managed bookings and invoicing, offered tailored travel recommendations, and helped customers with passport and visa applications.

I also worked as a software tester and AI trainer with Test OI, uTest, and Freelancer. Earlier, I worked as a receptionist and sales assistant at Luftner Cruises and progressed from Chef Assistant to junior chef.

Experience

Work history, roles, and key accomplishments

FO
Current

Customer Support Representative

Fortun5

Dec 2024 - Present (1 year 9 months)

Gathered information, assessed and fulfilled callers' needs, and educated on important policies and procedures. Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

TF
Current

Software Testing and AI Training

Test OI, uTest, Freelancer

May 2024 - Present (2 years 4 months)

Performed software testing and AI training tasks as a freelancer.

LC

Receptionist and Sales Assistant

Luftner Cruises

Feb 2016 - Nov 2017 (1 year 9 months)

Welcomed guests upon their arrival and provided tailored travel recommendations. Resolved client issues quickly and developed product knowledge through regular training sessions.

Education

Degrees, certifications, and relevant coursework

CO

Coursera

Digital Marketing Certificates, Digital Marketing

Earned digital marketing certificates covering topics from potential leads to customers, engaging with clients, and email marketing.

SA

Stratos Academy

Sales and negotiations course, Sales and Negotiations

Completed a sales and negotiations course.

HP

High School for Arts and Photography

High school diploma, Arts and Photography

Completed high school with a focus on arts and photography.

Tech stack

Software and tools used professionally

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