Marija Kostov

Delivered high-quality customer support via inbound and outbound calls, live chat, and email for diverse markets. Managed leads and opportunities using Salesforce CRM and provided structured reports to management.

Ensured accuracy and reliability of machine learning models through testing, validation, and audits. Developed automated testing frameworks and managed high-volume data labeling while meeting accuracy and deadline requirements.

Monitored student online activity to detect and flag harmful content, sending real-time alerts to school personnel. Reviewed and classified content to support AI-driven filtering systems.

Reviewed medical records and codes, providing feedback and corrections. Performed daily quality assurance audits and created audit tools to improve the audit process.

Provided quality reviews and analysis of patient medical records, ensuring coding accuracy. Oversaw daily team activities, organized weekly meetings, and coached members to achieve goals.

Coded and reviewed principal diagnosis, co-morbidities, complications, and procedures using ICD-10, CPT, and HCPCS. Examined medical records for completeness and accuracy.

Managed pharmaceutical information systems for processing and verifying prescriptions. Provided patient counseling on medication use and prepared medications according to regulations.

Pursuing a Master of Pharmacy degree, with ongoing studies as of the current date.

Completed a certified professional medical coder program, gaining expertise in medical coding and quality assurance.

Completed secondary education in pharmacy technology, with recognition from ENIC-NARIC Slovenia.

Earned a Teddy Bear Hospital certificate from the European medical students association.