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Arlette Cundric van Driel

@arlettecundricvandri

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Customer service specialist with strong people and organizational skills.

Slovenia

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What I'm looking for

I seek a role that values communication and customer satisfaction, offering opportunities for growth.

I am a dedicated customer service specialist with a passion for making people happy. My experience spans various roles, including managing holiday houses and serving as a tourist guide, where I honed my ability to connect with guests and ensure their satisfaction. Working at Zalando has further strengthened my customer service skills, allowing me to thrive in fast-paced environments.

My background includes serving as a secretary to the Ambassador at the Dutch Embassy in Ljubljana, where I developed strong organizational and communication skills. I am fluent in multiple languages, including Dutch, English, German, and Slovenian, which enhances my ability to engage with diverse clientele. I also enjoy writing and maintain a blog that reflects my experiences living in Slovenia.

Experience

Work history, roles, and key accomplishments

Current

Translator

Current

Freelance

Jan 2015 - Present (10 years 5 months)

Provided translation services for various clients, ensuring accurate and culturally appropriate translations across multiple languages.

Translation Language Communication Writing

Customer Service Specialist

Zalando

Jan 2023 - Jan 2025 (2 years)

As a Customer Service Specialist at Zalando, I focused on providing exceptional service to customers, ensuring their needs were met and resolving any issues they encountered. My role involved effective communication and a friendly approach to enhance customer satisfaction.

Customer Service Communication Problem Solving Microsoft Office Windows

Manager/Hostess

Private Holiday Houses

Jan 2023 - Jan 2025 (2 years)

Managed and hosted four holiday houses, ensuring guests had a pleasant stay. Responsibilities included welcoming guests, providing information about the area, and maintaining the properties.

Hospitality Communication Problem Solving

Secretary

Dutch Embassy in Ljubljana

Oct 2008 - Jan 2010 (1 year 3 months)

Served as a Secretary to the Ambassador, managing correspondence, scheduling appointments, and assisting with administrative tasks to ensure smooth operations within the embassy.

Administration Communication Microsoft Office Writing