Aleksandra Rokavec
@aleksandrarokavec
Customer Support Specialist at Concentrix, supporting international clients across phone, email and chat.
SloveniaWhat I'm looking for
At Concentrix, I provide phone, email and chat support to international clients of leading global brands. I resolve complex cases in a multilingual environment using CRM systems and digital tools.
In my previous customer support role, I helped customers in the Slovenian and Croatian markets with orders, refunds and returns. I also coordinated shipment pickups and worked with post offices in Slovenia and Croatia.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Provided multi-channel customer support to international clients of leading global brands. Resolved complex cases in a fast-paced, multilingual environment using CRM systems and advanced IT tools.
Operations Coordinator / Social Worker
VDC POLŽ Maribor
Jan 2021 - Jan 2025 (4 years)
Planned and coordinated daily operations and administrative tasks. Used ICT tools to manage documentation and improve work processes.
Sales Engineer – QR Code Readers
Keyence
Jan 2017 - Jan 2019 (2 years)
Sold and promoted industrial QR code readers and barcode scanners on the Slovenian market. Conducted product presentations, provided technical support, and achieved sales targets.
Student Work
Various Companies
Jan 2015 - Jan 2017 (2 years)
Accepted and placed orders, organised events, and archived and digitised documents.
Customer Support Agent
Online Store
Provided customer support for an online store in Slovenian, Croatian and English. Handled refunds, returns, discounts, order changes, and shipment coordination.
Education
Degrees, certifications, and relevant coursework
DOBA EPIS Business School
Higher Vocational Education in Business (Bachelor’s level), Marketing
Currently enrolled in the second year of an online Marketing programme, focusing on global marketing and market trends.
Tech stack
Software and tools used professionally
Availability
Location
SloveniaAuthorized to work in
Salary expectations
Social media
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