Open to opportunities

Miritza Iglesias-Maldonado

@miritzaiglesias-mald

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Bilingual customer service specialist with strong troubleshooting and organizational skills.

United States

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What I'm looking for

I seek a customer-facing role where I can apply bilingual communication, strong organization, and problem-solving to improve service and support growth.

I am a resourceful, bilingual customer service professional with experience in transaction handling, multi-line call support, clerical assistance, inventory control, and patient care. I consistently troubleshoot product and service issues with speed, patience, and accuracy, and I take pride in learning end-to-end processes and maintaining composure under pressure.

My background spans scale administration, financial teller/customer service roles, housekeeping, and nursing—where I provided compassionate care and medication administration. I bring strong computer skills across PC and Mac platforms, Microsoft Office, Google Workspace, and industry tools like Medgate, and I offer translation support in Spanish to improve customer and team communication.

Experience

Work history, roles, and key accomplishments

Scale Administrator

Alter Metal

Jan 2023 - Oct 2024 (1 year 9 months)

Operated scale transactions and front-desk check-ins while ensuring secure material handling and inventory tracking; provided bilingual (Spanish) translation and clerical support to management. Managed multi-line calls and multiple monitoring systems to maintain efficient customer service.

Customer Service Cash Handling Inventory Management Clerical Support Material Handling Multitasking

Customer Service Agent

RIA Financial

Jul 2019 - Apr 2020 (9 months)

Provided fast, friendly customer service and handled extensive cash and currency exchange transactions while serving as a bilingual (Spanish) interpreter. Maintained accuracy in cash handling and client interactions.

Customer Service Cash Handling Communication Attention To Detail

Housekeeping Personnel

Oranges & Lemons

May 2019 - Dec 2019 (7 months)

Cleaned and organized residential and office spaces, completing diverse domestic tasks with strong time management and attention to detail; provided bilingual (Spanish) interpretation as needed.

Housekeeping Time Management Attention To Detail Customer Service Organization

Nurse

Private Hospice

Jan 2017 - Apr 2019 (2 years 3 months)

Administered medications, assisted with activities of daily living and positioning, and conducted preventative assessments to deliver empathetic end-of-life care in hospice settings.

Patient Care Assessments End Of Life Care Empathy Clinical Documentation