Open to opportunities

James Castleton

@jamescastleton

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Bilingual customer service professional delivering calm, high-integrity remote support.

United States

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What I'm looking for

I’m looking for a remote customer service role where I can use bilingual communication, follow scripts, resolve conflicts calmly, and deliver dependable, high-integrity support to clients and teams.

I’m a bilingual customer service professional focused on delivering dependable, high-integrity support for remote teams and clients. I bring cross-cultural communication and translation skills, plus a track record of building trust through clear, respectful interaction.

I’ve supported customers in fast-paced environments by following communication scripts, resolving conflicts calmly, and maintaining accuracy. I’m comfortable operating point-of-sale systems and handling customer questions with an outgoing, solutions-first attitude.

Beyond customer service, I’ve strengthened my communication and patience through roles in bilingual education, childcare, and certified nursing assistant work. Whether managing group dynamics or addressing sensitive needs, I’m committed to fairness, dignity, and consistent follow-through.

Experience

Work history, roles, and key accomplishments

Cashier

Goodwill Industries

Aug 2023 - Nov 2023 (3 months)

Provided customer support by welcoming shoppers, answering questions, and helping customers find merchandise. Operated cash registers and maintained accurate, organized point-of-sale and checkout areas.

Customer Service Cash Handling Point of Sale Retail Support Product Recommendations Checkout Organization

Certified Nursing Assistant (CNA)

Golden Living Assisted Living Center

Aug 2006 - Feb 2007 (6 months)

Provided hands-on resident care with activities of daily living, ensuring comfort and dignity. Communicated resident needs and concerns to nursing staff and worked closely with the healthcare team.

Resident Care Bathing Dressing Grooming Care Coordination Nursing Staff Communication

Daycare Teacher

Love & Laughter Daycare Center

Jun 2000 - May 2002 (1 year 11 months)

Supervised children during playground, classroom, and computer lab activities while maintaining a safe, supportive environment. Resolved peer conflicts using patience and effective problem-solving and collaborated with other staff to support daily operations.

Playground Supervision Conflict Resolution Problem Solving Team Collaboration

Bilingual Music & Education Teacher

Airport Heights Elementary & Multiple Other School Districts

Taught Hispanic/English music classes to diverse student groups across multiple school communities. Communicated with Spanish-speaking families, translated between Spanish- and English-speaking stakeholders, and managed student groups with patience and culturally sensitive conflict resolution.

Music Education Bilingual Communication Communication With Families Classroom Management Group Cultural Sensitivity Conflict Resolution