Open to opportunities

Carlos Reyes

@carlosreyes

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Bilingual customer service professional with 3+ years of experience.

United States

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What I'm looking for

I am seeking a role that values communication and teamwork, with opportunities for growth.

I'm a bilingual customer service professional with over three years of experience in fast-paced environments, particularly in healthcare and logistics. My ability to communicate effectively in both English and Spanish has allowed me to support diverse teams and enhance client satisfaction. I thrive in dynamic settings where I can adapt quickly to new tools and manage responsibilities independently.

At Montefiore Hospital, I played a crucial role in supporting non-clinical patient needs, ensuring a safe and clean environment while providing essential translations to assist patients and staff. My efforts contributed to improved patient satisfaction through clear communication and timely assistance. In my role as a Logistics & Warehouse Assistant, I managed shipping logistics and tracked orders, collaborating with internal teams to ensure on-time deliveries and maintain high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Environmental Services & Patient Support

Montefiore Hospital

Supported non-clinical patient needs, ensuring a safe and clean environment across departments. Provided critical Spanish-English translations to assist patients and staff. Improved patient satisfaction through clear communication and timely assistance.

Patient Support Spanish English Translation Communication Clinical Satisfaction

Logistics & Warehouse Assistant

Private Logistics Company

Managed shipping logistics, tracked orders, and handled inventory systems accurately. Collaborated with internal teams to ensure on-time deliveries and smooth operations. Maintained high customer satisfaction through consistent attention to detail and reliability.

Logistics Inventory Management Team Collaboration Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

City College of New York

Undergraduate Studies

Currently pursuing undergraduate studies at City College of New York. Actively engaged in coursework towards an unspecified degree. Demonstrating commitment to higher education.

Crotona International High School

High School Diploma

Activities and societies: Awards: Best Attendance, Best Grades

Completed high school education and earned a High School Diploma. Recognized for excellent attendance and academic performance. Received awards for Best Attendance and Best Grades.