Marcela Nevarez
@marcelanevarez
Bilingual healthcare support professional with strong customer service skills.
What I'm looking for
I am a compassionate and bilingual professional with diverse experience in healthcare support, customer service, and warehouse operations. My journey has equipped me with the skills to work effectively with individuals with developmental disabilities, ensuring they receive the quality care and support they deserve. I pride myself on my strong communication abilities in both English and Spanish, which allow me to connect with a wide range of individuals and provide exceptional service.
Throughout my career, I have held various roles that have honed my skills in patient care and customer interactions. As a Certified Nursing Assistant, I delivered essential patient care, assisting with daily activities and monitoring health status. My experience as an Enrollment Consultant further developed my ability to assist clients with technical support and account management, showcasing my commitment to reliability and teamwork.
I am eager to continue my professional growth in a role that allows me to leverage my skills in healthcare and customer service while making a positive impact in the lives of others.
Experience
Work history, roles, and key accomplishments
Enrollment Consultant
Dart Phone
Dec 2023 - Present (1 year 6 months)
Assisted customers with enrollment and account setup. Provided technical and service support to clients over the phone.
Habilitation Specialist
Employment Resources Inc.
Jan 2023 - Present (2 years 5 months)
Supported individuals with developmental disabilities in daily living skills. Developed and followed individualized care plans.
Certified Nursing Assistant (CNA)
Tulsa Nursing Center
May 2022 - Present (3 years 1 month)
Delivered patient care including bathing, feeding, and monitoring health status. Assisted in mobility and hygiene support for residents.
Call Center Representative
Support Services Group
Apr 2021 - Present (4 years 2 months)
Handled high-volume inbound calls. Resolved customer inquiries with professionalism and empathy.
Temp Medical Assistant
Key Personnel
Jun 2020 - Present (5 years)
Supported physicians with patient preparation and vitals documentation. Maintained patient records and exam room cleanliness.
Sortation Associate
Amazon Delivery Station
Aug 2019 - Present (5 years 10 months)
Sorted packages for delivery routes. Operated warehouse equipment and ensured timely processing.
Unloader
Walmart
Mar 2015 - Present (10 years 3 months)
Unloaded merchandise and stocked inventory.
Front Desk Clerk / Customer Service / Cleaner
California Dry Cleaners
Nov 2014 - Present (10 years 7 months)
Greeted customers, processed orders, and maintained store cleanliness.
Education
Degrees, certifications, and relevant coursework
Bixby High School
High School Diploma, General Studies
Attended Bixby High School, focusing on general studies. Developed foundational academic skills and participated in various school activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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